Refund policy

Return eligibility

Unopened sealed products may be returned within 14 days of delivery. Singles and opened products are not eligible for change-of-mind returns. This restriction does not apply to items that are damaged, incorrect, or materially misdescribed.

Requesting a return

Email support@thecollectionvault.net with your order number before sending anything back.

Approved change-of-mind returns must arrive in their original, unopened condition. The buyer pays return shipping, and original shipping charges are nonrefundable for these returns.

Damaged, incorrect, or incomplete orders

Contact support@thecollectionvault.net with your order number, a description of the issue, and helpful photos. Please keep the packaging while we review the issue. We cover any required return shipping for our error or damage in transit.

Refunds

Approved refunds are issued to the original payment method within 3 business days after we receive and inspect the return. Your payment provider may take additional time to post the refund.

Nothing in this policy limits your applicable legal rights.